Safety and quality of footwear is one of the most important issues for us. Quality control is carried out at every stage of production.
In addition, suppliers are obliged to comply with the specific requirements for the substances used. We will not accept products that do not comply with the applicable RSL. Prior to shipping the final product, each supplier is required to provide laboratory tests for the content of chemical substances. List of Restricted Chemicals (RSLs) with details of the substances, their acceptable limit and the list of accredited laboratories.
At each stage of the purchase, customers can benefit from the support offered by the Customer Service Centre, which was reorganised in February 2018.
Apart from new telephone numbers and e-mail addresses, CCC has introduced advanced systems that enable maximum individualization of contact with the customer, e.g. through the functionality of assigning a favourite" agent, recognition of the customer by phone number, entering comments on preferences, reliable measurement of indicators. All the changes were aimed at improving the quality of service, customer satisfaction and the ability to direct appropriate communication to callers.
CCC S.A. agrees to the out-of-court settlement of consumer disputes, which is aimed at the amicable settlement of a dispute between a customer and a seller.
The procedure introduced by the law on out-of-court settlement of consumer disputes is faster, usually free of charge and much less formal than the procedure before a common court. Independent experts, such as mediators, help to reach an agreement.
We make every effort to create safe and responsible products.
All products of the Lasocki Young and Lasocki Kids brands are made from leather that has been produced in eco-friendly tanneries certified according to the Leather Working Group protocol.
We work intensively on the development of an ecological product line and systematically deepen our knowledge in the field of sustainable fashion.
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